Refund policy

1. We have a 10 day return policy for damaged and defective products only, which means you have 10 days after delivery, to request a return or exchange. So we strongly encourage to inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you received a wrong item.
2. To be eligible for a return or exchange, your item must be in its original packaging and condition, should be unused, with original tags, and original receipt.
3. Item(s) which show signs of usage before will not be eligible for refund or exchange.
4. We do a thorough quality check before shipping our products. The only scenario where we would offer a refund is when the product has a major manufacturing defect or an incorrect item being shipped. Please read the below "Disclaimer", which is also listed against every product.

To initiate a return, please get in touch with us via email or through our Contact Us page with your order number, date of purchase, reason for return and image of the wrongfully delivered or defective item. We will look into the issue and revert within 3 business days.

We do not arrange for return pick up, and all return costs are to be borne by the customer. Please note that items sent back without first requesting a return will not be eligible for any refund or exchange.

1. All refunds will be in the form of House of Mulmul's store credit only.
2. Store credits are honored for 1 year from the date of issue.
3. We will notify you once we’ve received and inspected your return or if there are any issues. Once approved, the store credit will be added to your account within 3 business days.
4. Original shipping and any handling fees incurred at the time of purchase are non-refundable.
   
5. For Backorders: In case we are not able to fulfill your backorder within 45 business days from the order date, we will refund the order amount in the original form of payment.

1. Custom orders, Gift Sets, Gift Boxes, Gift Certificates, Gift Cards and all Sale items are final. These cannot be returned not eligible for refunds or exchange.
2. Item(s) which show signs of usage before will not be eligible for refund or exchange.

All our products are handcrafted and handmade, resulting in each product being unique. Some irregularities like missing prints, light and dark areas, small smudges are all a part of the block print process. These are not considered as manufacturing defects. We have made every effort to display as accurately as possible the colors and images of our products. Please note that due to different light settings on different mediums, the product may appear lighter or darker.

Approximate dimensions and materials are mentioned on each product. We do not entertain refunds or exchanges for size related issues.